Front Desk Friday blog
Guides for the front desk side of private practice.
Practical, honest advice on intake, scheduling, insurance, privacy, and getting admin help, written for mental health practice owners.
Therapy Waitlist Management and How to Fill Cancellations
A front desk guide to therapy waitlist management, from what to collect and how to contact people safely to filling cancellations fast and keeping the list current.
Read the guidePrivacy and ComplianceWhat to Include in a Business Associate Agreement With a Virtual Assistant
What a business associate agreement with a virtual assistant company must include under HIPAA, the clauses worth negotiating, and red flags for therapy practices.
Read the guideGetting Help at the Front DeskVirtual Receptionist vs Answering Service vs AI Receptionist for Therapy Practices
How a virtual receptionist, answering service, AI receptionist, and dedicated assistant compare for therapy practices, and the privacy questions to ask each.
Read the guidePractice OperationsInsurance Verification for Therapists, a Step-by-Step Checklist
A practical insurance verification checklist for therapy practices, with the questions to ask payers, what to document, and how to explain costs to new clients.
Read the guideGetting Help at the Front DeskWhat a Virtual Assistant for Therapists Does, What It Costs, and How to Choose One
A practical guide for therapy practice owners on what a virtual assistant does, what it should never do, typical costs, and the questions to ask before you hire one.
Read the guidePrivacy and ComplianceWhat Mental Health Practices Need to Know About HIPAA-Compliant Virtual Assistants
What makes a virtual assistant HIPAA compliant, what a Business Associate Agreement must cover, how to protect psychotherapy notes, and questions to ask any VA company.
Read the guidePractice OperationsThe Therapy Practice Intake Process From First Call to First Session
A step-by-step guide to the administrative side of therapy intake, from responding to new inquiries to insurance verification, paperwork, reminders, and a smooth first session.
Read the guideReady to meet your Friday?
Book a short fit call and we'll talk through your practice, your EHR, and the hours you need covered.