Every day feels like Friday.
Front Desk Friday gives healthcare and mental health practices a dedicated virtual assistant who answers the phones, keeps the schedule full, and handles the admin work that piles up. You get your time back.
Every Friday you get a short report showing what your assistant handled that week. Numbers shown are an example.
- HIPAA-trained assistants
- BAA with every client
- Mental health practice training
- No setup fee with a 6-month agreement
Your front desk shouldn't run your day.
The phone rings while you're in session. Voicemails stack up. Insurance checks eat your evenings. And every missed call is a new client who moves on to the next practice on their list.
Hiring locally takes months, and one resignation puts you right back where you started. You didn't open a practice to spend your nights doing paperwork.
With your Friday on the team
- Callers reach a real person who knows your practice
- New clients get booked while they're still ready to start
- Insurance is verified before the first visit
- You end the week with a clear report, not a pile of loose ends
The admin work, off your plate.
Your assistant works your hours, inside your systems, trained on how your practice runs.
Calls and messages
Your Friday answers the phone, returns voicemails, and makes sure every caller hears back.
Scheduling
Booking, rescheduling, confirmations, and reminders so your calendar stays full.
New client intake
Intake paperwork, consent forms, and first appointment setup, handled start to finish.
Insurance checks
Eligibility and benefits verification before the first session, not after.
Billing follow-up
Payment reminders, card updates, and simple balance questions.
EHR and records
Data entry, document uploads, and records requests inside your system.
Inbox management
Your practice email sorted, answered, and flagged when it needs you.
Waitlist and referrals
Referral follow-up and waitlist outreach so open slots get filled.
Administrative support only. Your Friday never gives clinical advice and passes anything clinical straight to your team.
We know the front desk because we've run one.
Front Desk Friday was founded by Christina Runnels, owner of Greater Houston Counseling Services. She has spent more than ten years running a multi-location mental health practice and knows what happens when the front desk falls behind.
Every Friday is trained the way she'd want her own team trained, with HIPAA on day one and a real understanding of how a therapy practice works.
Read our storyThree steps to your Friday.
Fit call
A short call to learn your practice, your EHR, and the hours you need covered.
Match and train
We match you with your Friday and train them on your workflows before day one.
First Friday
Your assistant starts, and we check in with you at the end of week one.
One flat monthly rate.
No hourly math. No surprise invoices. No setup fee with a 6-month agreement.
Full Time
40 hours a week
$1,499 /month
Part Time
20 hours a week
$849 /month
Ready to meet your Friday?
Book a short fit call and we'll talk through your practice, your EHR, and the hours you need covered.