HIPAA-trained virtual assistants for healthcare and mental health practices
Every day feels like Friday.
Front Desk Friday gives healthcare and mental health practices a dedicated virtual assistant who answers the phones, keeps the schedule full, and handles the admin work that piles up. You get your time back.
Every Friday you get a short report showing what your assistant handled that week. Numbers shown are an example.
- HIPAA-trained assistants
- BAA with every client
- Mental health practice training
- No setup fee with a 6-month agreement
Your front desk shouldn't run your day.
The phone rings while you're in session. Voicemails stack up. Insurance checks eat your evenings. And every missed call is a new client who moves on to the next practice on their list.
Finding and training local help takes time most practice owners don't have. You didn't open a practice to spend your nights doing paperwork.
With your Friday on the team
- Callers reach a real person who knows your practice
- New clients get booked while they're still ready to start
- Insurance is verified before the first visit
- You end the week with a clear report, not a pile of loose ends
The admin work, off your plate.
Your assistant works your hours, inside your systems, trained on how your practice runs.
Calls and messages
Your Friday answers the phone, returns voicemails, and makes sure every caller hears back.
Scheduling
Booking, rescheduling, confirmations, and reminders so your calendar stays full.
New client intake
Intake paperwork, consent forms, and first appointment setup, handled start to finish.
Insurance checks
Eligibility and benefits verification before the first session, not after.
Billing follow-up
Payment reminders, card updates, and simple balance questions.
EHR and records
Data entry, document uploads, and records requests inside your system.
Inbox management
Your practice email sorted, answered, and flagged when it needs you.
Waitlist and referrals
Referral follow-up and waitlist outreach so open slots get filled.
Administrative support only. Your Friday never gives clinical advice and passes anything clinical straight to your team.
We've felt the front desk crunch too.
Front Desk Friday was founded by Christina Runnels, owner of Greater Houston Counseling Services. Running a multi-location mental health practice has shown her how much the front desk shapes a client's first experience, and how hard it is to keep up when everyone is also seeing clients.
Front Desk Friday is built around what practice owners told us they need. Every Friday starts with HIPAA training and practice-specific training, and we keep learning from every practice we support.
Read our storyThree steps to your Friday.
Fit call
A short call to learn your practice, your EHR, and the hours you need covered.
Match and train
We match you with your Friday and train them on your workflows before day one.
First Friday
Your assistant starts, and we check in with you at the end of week one.
One flat monthly rate.
No surprise invoices and no setup fee with a 6-month agreement.
Full Time
40 hours a week
$1,499 /month
Part Time
20 hours a week
$849 /month
Need flexible hours instead? Hourly support is $9.50 an hour. Add marketing or insurance credentialing to any plan.
Ready to meet your Friday?
Book a short fit call and we'll talk through your practice, your EHR, and the hours you need covered.